Insighte Privacy Policy

Hello. We are Quietloud Private Limited. (known by humans as Insighte). Here's how we protect your data and respect your privacy.

Our role in your privacy

Welcometo Insighte .Insighte a Social venture of Quietloud Private Limited hereinafter referred to as “Insighte” (“us”, “we”, or “our”) operates https://insighte.in/ (hereinafterreferred to as “Service”).

Our Privacy Policy governs your visit to https://insighte.in/,and explains how we collect, safeguard and disclose information that results from your use of our Service.We use your data to provide and improve Service.

By using Service, you agree to the collection and use of information in accordance with this policy. Unless otherwise defined in this Privacy Policy, the terms used in this Privacy Policyhave the same meanings as in our Terms and Conditions.OurTerms and Conditions (“Terms”) governall use of our Service and together with the Privacy Policy constitutes youragreement with us (“agreement”).

Your responsibilities
  • Read this Privacy Policy
  • If you provide us with personal information about other people, or if others give us your information, we will only use that information for the specific reason for which it was provided to us. By submitting the information, you confirm that you have the right to authorise us to process it on your behalf in accordance with this Privacy Policy.

Some Complex Terms Simplified

SERVICE means the https://insighte.in/ website operated by Quietloud Private Limited. Insighte is a registered trademark of Quietloud Private Limited.

Head Office : Noble Dale Law College Jn Thekkumoodu Trivandrum Kerala. 
We also have office locations in Bangalore and other cities which you can find in the contact page.

PERSONAL DATA means data about a livingindividual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).

USAGE DATA is data collected automaticallyeither generated by the use of Service or from Service infrastructure itself(for example, the duration of a page visit).

COOKIES are small files stored on your device (computer or mobiledevice).

DATA CONTROLLER means a natural or legal person who(either alone or jointly or in common with other persons) determines thepurposes for which and the manner in which any personal data are, or are to be,processed. For the purpose of this Privacy Policy, we are a Data Controller of your data.

DATA PROCESSORS (OR SERVICEPROVIDERS) means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.

DATA SUBJECT is any living individual who is the subject of Personal Data.

THE USER is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Data.

From the moment you request a service, we start collecting data. Sometimes you provide us with data, sometimes data about you is collected automatically.

Here’s when and how we do this:

DATA YOU GIVE
DATA 
WE COLLECT
ACTION

You request a demo of Bearer

We call you

You use Bearer

You receive emails from us

You chat with us for customer support

You opt-in to marketing messages

DATA YOU GIVE
DATA WE COLLECT
ACTION

You request a service of Insighte

We call you

You use Our website

You receive emails from us

You chat with us for customer support

You opt-in to marketing messages

Types of data we collect

Your name, email address, location, child's diagnosis details, etc.

Contact details

We don't collect any financial information if you wish to save card details on our payment gateway that is at your risk.

Financial information

We may collect data relating to the child for whom we provide the service like academic, behavior and diagnosis data to help us offer you the right care provider,

Data about the service delivered

Our Supervision process may collect video, audio, image data which are protected by data standards to ensure our care providers engage in ethical and standard practices from time to time. This is done with your consent.

Data for Supervision

Your IP address, login information, browser type and version, time zone setting, browser plug-in types, geolocation information about where you might be, operating system and version, etc.

Data that identifies you

Your URL clickstreams (the path you take through our site), pages viewed, page response times, download errors, how long you stay on our pages, what you do on those pages, how often, and other actions.

Data on how you use Insighte
Read more

We don’t collect any "sensitive data" about you (like racial or ethnic origin, political opinions, religious/philosophical beliefs, trade union membership, biometric data, data about your sexual life or orientation, and offences or alleged offences).

What about really sensitive data?

Insighte is a childcare service but we only work with children under adult supervision and referred to us by a parent or legal guardian. We only collect data on our screening tools and assessment of needs sessions about the requirements and diagnosis of your child. We may also collect data from time to time for supervision review or to remote monitor the sessions to ensure quality.

This data is confidential and will not be shared with any third party services and only shared on requests made by law.

What about children’s data?

How and why we use your data

Data protection law means that we can only use your data for certain reasons and where we have a legal basis to do so. Here are the reasons for which we process your data:

●       to provide and maintain our Service;
●       to notify you about changes to our Service.
●       to allow you to participate in interactive features of our Servicewhen you choose to do so;
●       to provide customer support and improve our service through reviews.
●        to gather analysis or valuable information so that we can improve our Service;
●       to monitor the usage of our Service;
●       to detect, prevent and address technical issues;
●       to fulfill any other purpose for which you provide it;
●       to carry out our obligations and enforce our rights arising out of anycontracts entered into between you and us, including for billing andcollection;
●       to provide you with notices about your account and/orsubscription, including expiration and renewal notices, email-instructions,etc.;
●       to provide you with news, special offers and general informationabout other goods, services and events which we offer that are similar to thosethat you have already purchased or enquired about unless you have opted not toreceive such information;
●       in any other way we may describe when you provide the information;
●       for any other purpose with your consent.

Keeping Insighte Running

Appointments, Personal Details, processing payments.

Improving Insighte

Product analytics, heat mapping our site, testing features, and session replay.

Customer Support

Notifying you of any changes to our service, solving issues via live chat support, phone or email including any bug fixing.

Marketing Purposes (With your Consent)

Sending you emails and messages about new activties, products and services, and content.

Read more

Your privacy choices and rights

YOUR CHOICES

If you choose to do this, you can continue to use the website and browse its pages, but we will not be able to process transactions without personal data.

You can choose not to provide us with personal data

You can block cookies by activating a setting on your browser allowing you to refuse cookies. You can also delete cookies through your browser settings. If you turn off cookies, you can continue to use Insighte but certain services will not work effectively.

You can turn off cookies in your browser by changing its settings

We will inform you (before collecting your data) we will not be sharing your data to any third party websites other than the ones we store your information like webflow, AWS servers etc.

You can ask us not to use your data for marketing
Your Rights

You can exercise your rights by sending us an email at care@insighte.in

This includes the right to ask us supplementary information about:

  • The categories of data we’re processing
  • The purposes of data processing
  • The categories of third parties to whom the data may be disclosed
  • How long the data will be stored (or the criteria used to determine that period)
  • Your other rights regarding our use of your data

We will provide you with the information within one month of your request, unless doing so would adversely affect the rights and freedoms of other (e.g. another person’s confidentiality or intellectual property rights). We’ll tell you if we can’t meet your request for that reason.

You have the right to access information we hold about you

You can object to us using your data for profiling you or making automated decisions about youWe may use your data to determine whether we should let you know information that might be relevant to you (for example, tailoring emails to you based on your behavior). Otherwise, the only circumstances in which we will do this is to provide the Insighte service to you.

You have the right to make us correct any inaccurate personal data about you

Wemay use and store information about your location if you give us permission todo so (“Location Data”). We use thisdata to provide features of our Service, to improve and customize our Service.You can enable or disable location services when you use our Service at any time byway of your device settings.

Location Data

You can do this by asking us to erase any personal data we hold about you, if it is no longer necessary for us to hold the data for purposes of your use of Insighte.

You have the right to be "forgotten" by us

Please tell us first, so we have a chance to address your concerns. If we fail in this, you can address any complaint under the legal jurisdiction of high court of Kerala.

You have the right to lodge a complaint regarding our use of your data

How secure is the data we collect?

We have physical, electronic, and managerial procedures to safeguard and secure the information we collect.

And please remember:

  • You provide personal data at your own risk: unfortunately, no data transmission is guaranteed to be 100% secure
  • You are responsible of your username and password: keep them secret and safe!
  • If you believe your privacy has been breached, please contact us immediately on care@insighte.in

Where do we store the data?

The personal data we collect is primarily stored in our Webflow servers.

By submitting your personal data, you agree to this transfer, storing or processing by us.

Payment Data

We do not collect or save any payment data if you save the payment details on our third party payment service that is not covered by our policy.

Storage time

We will archive and stop actively using any personal identifiable information about you within 3 months from the last time you last used Insighte. We will delete your personal data from our archives no later than 6 years from the last time you used Insighte or as agreed with you in a separate contract.

Payment Policies

We may provide paid products and/or services within Service. In that case, we use third-party services for payment processing (e.g. payment processors).We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy.

These payment processors adhere to the standards set by the rules and regulations in India.

Refund Policy

We will be processing your refunds within 7 days from the time of request. If therefund is done from our payment services provider same will be settled in youraccount in the above time cycle and if there is a delay kindly email us at info@insighte.in

Payment Policy

We only consider those payments that will reflect in our account. Any payments done at your end and not acknowledged by us within seven days will be deemed a failure. We will however ensure our best support in tracking those payments and their reversal in case it is stuck at payment gateway.

Taxes and Charges

If you are making payments using our payment gateway the gateway fees may be applicable. We treat the service offered by the psychologist and you as a direct exchange and only charge the GST for platform fees and facilitation fees collected at our end. Any other tax claims that may arise in the future is sole responsibility of theclient and the care provider.

Discolosure of Data

We may disclose personal information that we collect, or you provide:

●       Disclosure for Law Enforcement

Under certain circumstances, we may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities.

●       Business Transaction

If we or our subsidiaries are involved in a merger, acquisition or asset sale,your Personal Data may be transferred.

●       Other cases. We may disclose your information also:

To   our subsidiaries and affiliates;  to contractors, service providers, and     other third parties we use to support our business;
to     fulfill the purpose for which you provide it;
for     the purpose of including your company’s logo on our website;
for     any other purpose disclosed by us when you provide the information; with     your consent in any other cases;
if     we believe disclosure is necessary or appropriate to protect the rights,     roperty, or safety of the Company, our customers, or others.

When we do this, sometimes it is necessary for us to share your data with them in order to get these services to work well. Your data is shared only when strictly necessary and according to the safeguards and good practices detailed in this Privacy Policy.

Read more

Cookies

Weuse cookies and similar tracking technologies to track the activity on our Service and we hold certain information.Cookies are files with a small amount of data which may include an anonymous uniqueidentifier. Cookies are sent to your browser from a website and stored on yourdevice. Other tracking technologies are also used such as beacons, tags andscripts to collect and track information and to improve and analyze our Service.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to usesome portions of our Service.

How can I block cookies?

You can block cookies by activating a setting on your browser allowing you to refuse the setting of cookies. You can also delete cookies through your browser settings.Please note that where third parties use cookies we have no control over how those third parties use those cookies

Read more
Which specific cookies do we use?
Intercom, Inc.
KEY COOKIES

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intercom-id-[TOCOMPLETE]

Purpose

Intercom uses cookies to recognise particular people who have interacted with Intercom through Bearer previously. This may be visitors to our website, Bearer users or counterparties.

You may refuse the transmission of your Information by opting out (contact them directly for more information), however, please note that you will delete the opt-out cookie when you delete your cookies in your browser settings.

Type
Purpose

Types of Cookies

●       Session Cookies: We use Session Cookiesto operate our Service.
●       Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
●       Security Cookies: We use Security Cookies for security purposes.
●       Advertising Cookies: Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.

We uses cookies to recognise particular people who have interacted with Intercom through Insighte previously. This may be visitors to our website,  users or counterparties.


Making this policy great

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of anychanges by posting the new Privacy Policy on this page.Wewill let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update “effective date” at the top of this Privacy Policy.You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

‍Please don’t make this the last time you read it as we will post any changes on this page - significant changes will of course be notified to you by email.

Kindly mail us at care@insighte.in for any suggestions or complaints